Privacy Policy
How long is the data kept
By legislation, we are required to respond to any personal data requests within 30 days, unless the type of request requires more time for investigation and assessment. The rights that might be available to you concerning the personal information we hold about you are outlined below:
Receive access to your data. This enables you to receive a copy of the personal data we hold about you. Request rectification/correction of the personal data we hold about you. This enables you to correct any incomplete or inaccurate data we hold about you. We may request additional information and documentation required to validate the need for the requested change of data.
Request erasure of your personal information. You can ask us to erase your data, exercising your right “to be forgotten”, where there is no good reason for us continuing to process it. This request to erase your data will result in the closure of your account and the termination of the client relationship.
Request to ‘block’ or suppress the processing of your data in certain circumstances, such as if you contest the accuracy of that personal information or object to us processing it. It will not stop us from storing your personal information. We will inform you before we decide not to agree with any requested restriction. If we have disclosed your personal information to others, we will inform you about the restriction if possible. If you ask us, if possible and lawful to do so, we will also tell you with whom we have shared your personal information so that you can contact them directly.
Have the right to object to your data being processed for direct marketing purposes. This also includes profiling as much as it is related to direct marketing. If you object to processing for direct marketing purposes, then we shall stop the processing of your data for such purposes. Object, at any time, to any decisions that we may take that are purely based on automated processing (including profiling). Profiling involves the use of technology that helps us make decisions automatically, based on the personal data that we collect from you or third parties.
No Fee is Usually Required
You will not have to pay a fee to access your data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Time Limit to Respond
We try to respond to all legitimate requests within 24 hours. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.
How Your Information is Protected
We endeavor to ensure the protection of the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical, and physical safeguards to protect Personal Data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in our possession. This includes, for example, firewalls, password protection, and other access and authentication controls.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your Personal Data has been compromised, please contact us.
Solid ECN may store your information in its databases for reference to answer queries or resolve problems, provide improved and new services and meet any legal data retention requirements. This means we may retain your information after you stop using the Site or our services or otherwise interacting with us.
Cookies Policy
Cookies are small pieces of text stored on your computer to help us determine the type of browser and settings you are using, where you have been on the website when you return to the website, where you came from, and to ensure your information is secure. The purpose of this information is to provide you with a more relevant and effective experience on the Solid ECN site, including presenting web pages according to your needs or preferences.
Solid ECN may also use independent external service providers to track the traffic and usage on the website. Cookies are frequently used on many websites on the internet and you can choose if and how a cookie will be accepted by changing your preferences and options in your browser. You may not be able to access some parts of www.solidecn.com if you choose to disable the cookie acceptance in your browser, particularly the secure parts of the website. We, therefore, recommend you enable cookie acceptance to benefit from all the services on the website.
You have the right to decide whether to accept or reject cookies by setting or amending your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. As for how you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser’s help menu for more information.
If you continue to use this website without changing the cookie settings of your web browser then you are consenting to our cookie policy.
To learn more about cookies and how to manage them via your browser/device please visit www.aboutcookies.org
